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Below is a list of financial institutes with their contact information and message regarding COVID-19:

Toyota Canada Financial Services
Toyota Financial Services is here to support you through these exceptional circumstances. We are offering payment relief to our customers which will be evaluated on a case by case basis.

Customers can request payment relief by calling customer service at 1-855-287-3939 option 5 for customer service.

If you require other account information, you can login to the Toyota Customer Portal , where you can easily request changes to your account from the comfort and convenience of your own home. It is quick, easy and available 24/7.

RBC
1-800-661-1275

TD
1-866-694-4392

SCOTIA BANK
1-888-777-6842

Scotiabank is here to help you navigate this uncertain time. We will be working with our customers on a case-by-case basis to make sure you find solutions that will help address financial hardships caused by COVID-19. If you would like to request an auto loan payment deferral, please fill out this form to start the process. 
With a loan payment deferral, you can skip your payments for up to 3 months. During this time, interest is accrued to the outstanding balance of the loan and incorporated into your payments once they resume. It’s important to note that a loan payment deferral is different than loan forgiveness. To view the terms and conditions, please click here.

CIBC
1-877-454-9030

GENERAL BANK OF CANADA
1-877-443-5620

National Bank 
You can access the online form to request a deferral on your personal loan payment.
https://www.nbc.ca/personal/covid-19/support-measures.html

BMO
1-800-227-9236
We have implemented a relief program for those customers who are impacted by COVID-19 and are experiencing financial hardship. We have flexible financial relief options and to help our customers with immediate relief, we offer up to a 6-month payment deferral with no fee. Customers can apply for financial support by completing an online form, by requesting through BMO's online form, or by sending a request through BMO's online bank messaging centre, or by calling 877-788-1923
https://www.bmo.com/main/personal/financial-relief-request-form/

Sym-Tech COVID-19 – Canadian Premier Life Clarifications

Date: March 24th, 2020
As the situation around COVID-19 continues to quickly evolve, Sym-Tech Dealer Services has been assessing any COVID-19 related issues or questions that could impact our products.
We’d like to share an update as it relates to our Canadian Premiere Life (CPL) product to help clear any worries our Dealers or Customers may have:

  • Any Life and/or disability claims due to a person contracting the virus will be treated as any other claims and all policy terms will apply.
  • Customers who only applied for Accidental Death and Accidental Disability insurance are not covered for sickness, and hence in the case they contract the virus, they are not covered.
  • If an insured person loses her/his job due to a shortage of work due to the virus, the claim will be treated as any other involuntary unemployment insurance claims and all policy terms will apply.
  • Job loss Insurance
    • Eligibility requirements still apply.
    • There is still no coverage in the first 90-days, and then there is a 30-day waiting period for layoffs after the first 90 days.
    • CPL only covers for termination of employment, not paid suspension of employment
  • Disability Insurance
    • Eligibility requirements still apply, and the 30-day waiting period still applies.
    • The insured person must be unable to do their job due to a sickness or injury and must follow the treatment protocols in the certificate.
    • If the insured person is not sick or injured, they are not covered.
    • If the insured person gets sick for two weeks, recovers, but then is asked to stay home past the waiting period for social distancing, they are not covered.
      • The insured person would only be covered after the waiting period, if they were still sick and unable to work because of the sickness itself, and only for as long as they continue to be sick and unable to work.
  •  Life Insurance
    • The insured person is still covered, subject to pre-existing conditions
      Respectfully,
      Sym-Tech Dealer Services